Privacy Policy
The privacy notice of The Never Alone Project,( ‘company’, ‘we’, ‘us’, or ‘our’) describes how and why we might collect, store, use and or share process your information when you use our services, such as:
When you visit our website at www.tnap.co.uk, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, services, marketing or event.
We collect data from a variety of sources which is used in different ways. – The data we collect and store from the people and organisations we provide a service to, is used for our records to – measure outcomes for our beneficiaries, collate anonymous data for fundraising, and to assess and improve our services.
What information do we collect?
Personal Information you disclose to us – We collect personal information that you voluntarily provide to us when you register for our services, or express an interest in obtaining information about us, or our products and services, when you participate in activities, or otherwise when you contact us.
Personal information provided by you. The personal information that we collect depends on the context of your interaction with us and the choices you make. It may include the following: names, phone numbers, email addresses, mailing addresses, job titles, contact preferences, and sensitive information. These include children and adults.
The data is stored online and on paper files. This data is only accessed and used by authorised people within our organisation. It is only shared outside of The Never Alone Project with your express permission in order to access further services, or if there is a risk of harm, in which case we will refer to our Safeguarding Policy.
Our team – Trustees, staff and volunteers.
Our team’s data is stored online and on paper files. The personal information we hold is used to contact our team, to assess possible opportunities and to share some anonymous data for fundraising purposes. We will always seek your express permission if we need to share your data with any 3rd parties, for example event planners.
Supporters – We keep a database to keep in contact with you and for our data analysis. Some information you provide may be through a 3rd party platform such as Just Giving, who will hold their own privacy policies. Subscribers to our newsletter will have their data stored on a reputable client record management platform. we are currently using AWeber.
We only process your information when it is necessary and/or when you have given us express permission. You have the right to withdraw consent at any time. We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless otherwise required by law. In accordance with The General Data Protection Regulation (GDPR) in UK, we aim to protect your personal information through a system of organisational and technical security measures and have implemented reasonable security measures to protect the security of this information. You have a right to see what information we hold about you at any time, or to withdraw consent if we are relying on that to process information. Please see below who to contact. We encourage you to review this policy on a regular basis as we will update it as necessary.
Cookie policy
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to The Never Alone Project using cookies for the purposes described below in order to provide you with a fully efficient shopping experience.
Our cookie policy:
Please note: to make full use of the The Never Alone Project website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.
- The Never Alone Project uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.
- The data we collect through these cookies is solely for the purpose of improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.
Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Types of cookie:
Session (or Transient) Cookies
Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.
Persistent Cookies
Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Social Networks and Ads
If you use the badges that allow you to share content with your friends via social networks like Instagram and Facebook or click on our website via Google Ads, these companies may set a cookie on your computer memory.
If you have any questions or comments, you may contact our Data Protection Officer.
Ilze Lee Sinfield,
01933 588009
The Never Alone Project, Waterside House, Station Road, Irthlingborough, NN9 5QF, England.
Last updated 14/07/2026
