Support for grieving children and their families/carers

Registered Charity Number 1201585

Privacy Policy

The privacy notice of The Never Alone Project,( ‘company’, ‘we’, ‘us’, or ‘our’) describes how and why we might collect, store, use and or share process your information when you use our services, such as:

When you visit our website at, or any website of ours that links to this privacy notice

Engage with us in other related ways, including any sales, services, marketing or event.

We collect data from a variety of sources which is used in different ways. – The data we collect and store from the people and organisations we provide a service to, is used for our records to – measure outcomes for our beneficiaries, collate anonymous data for fundraising, and to assess and improve our services.

What information do we collect?

Personal Information you disclose to us – We collect personal information that you voluntarily provide to us when you register for our services, or express an interest in obtaining information about us, or our products and services, when you participate in activities, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interaction with us and the choices you make. It may include the following: names, phone numbers, email addresses, mailing addresses, job titles, contact preferences, and sensitive information. These include children and adults.

The data is stored online and on paper files. This data is only accessed and used by authorised people within our organisation. It is only shared outside of The Never Alone Project with your express permission in order to access further services, or if there is a risk of harm, in which case we will refer to our Safeguarding Policy.​

​Our team – Trustees, staff and volunteers.

Our team’s data is stored online and on paper files. The personal information we hold is used to contact our team, to assess possible opportunities and to share some anonymous data for fundraising purposes. ​We will always seek your express permission if we need to share your data with any 3rd parties, for example event planners.

Supporters – We keep a database to keep in contact with you and for our data analysis. Some information you provide may be through a 3rd party platform such as Just Giving, who will hold their own privacy policies. Subscribers to our newsletter will have their data stored on a reputable client record management platform. we are currently using AWeber.

We only process your information when it is necessary and/or when you have given us express permission. You have the right to withdraw consent at any time. We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless otherwise required by law. In accordance with The General Data Protection Regulation (GDPR) in UK, we aim to protect your personal information through a system of organisational and technical security measures and have implemented reasonable security measures to protect the security of this information. You have a right to see what information we hold about you at any time, or to withdraw consent if we are relying on that to process information. Please see below who to contact. We encourage you to review this policy on a regular basis as we will update it as necessary.

If you have any questions or comments, you may contact our Data Protection Officer.

Ilze Lee Sinfield,

01933 588009

The Never Alone Project, Waterside House, Station Road, Irthlingborough, NN9 5QF, England.

Last updated 26/10/2023